• TECHNOKRATS

    OUTSOURCING CUSTOMER SERVICE

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    eCommerce store management service

    eCommerce store management services with 24 7 virtual assistance for listing, order management, vendor management, customer support - phone & mail.

  • Order Management

    Handling everything from the stage when the customer places an order and until the order is out for shipment. This includes vendor follow-ups, tracking updates etc.

    Tickets

    Handling tickets include any query that a customer may have, it may be pre or post product sale. All VAs have good English writing skills and also use canned response to save time.

    Credits

    This part includes all types of refunds. Sometimes the refund is made where the customer misunderstands the listing and files return request (Total order amount minus 20% restocking fee and the shipping charge).

    Claims

    This includes all the claims that are being filed by the customer in the Marketplaces (A to Z, Resolution center etc) and the ones filed with the vendors to get credits or send out replacement etc.

  • The Blog

    Everything about Oust

    E commerce businesses outsourcing customer service:
    May 18, 2020
    With the increase in eCommerce companies over the past couple of years, every possible necessity is available at our fingertips. From shopping clothing to daily amenities, making bookings to appointments, everything in a single click. E commerce companies provide services satisfactorily to every...
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